Shipping Policy

Processing Time

  • All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

Shipping Rates & Delivery Estimates

  • Domestic Shipping: We offer standard and expedited shipping options. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days. Shipping charges for your order will be calculated and displayed at checkout.

  • International Shipping: We ship to many countries worldwide. International shipping times vary depending on the destination and can take 7-21 business days. Shipping charges for your order will be calculated and displayed at checkout.

Shipping Confirmation & Order Tracking

  • You will receive a shipping confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

  • Pretty Kitty Kit is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

  • Pretty Kitty Kit is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

  • We offer international shipping to many countries. Please note that international shipments may be subject to additional customs fees or import taxes. These fees are not included in the product price or shipping cost and are the buyer's responsibility.